Customer care

RETURNS AND EXCHANGES

We, Culture-soup, wants you to love your T-shirt! If you’re not satisfied with your purchase, please return the item for an exchange or full refund. All returns must be made within 10 days of receiving your order. Please let us know if you would like to return your item for an exchange or refund in an email to [email protected] If you want a refund you will receive your money back excluding the price of shipping. You will need to return the entire order to us in good condition, at your own cost.

If you’re asking for an exchange, we’ll send your replacement item at no charge. If the item you request is not available when the return is processed, we will issue you a full refund. All returned items must be in the original condition you received them in. Sorry, we do not accept washed items. If a washed item is returned, we’ll have to refuse it and send it back.

SHIPPING CHARGES & DELIVERY TIMES

Shipping price varies based on the items you order and shipping method. To find out how much shipping is, add the items to your shopping cart and proceed to checkout. Standard Postal Services through Romanian Post with a variable rate based on package weight for EU countries (estimated delivery time 6-14 days). Standard Courier Services through Dpd Courier with variable rate based on your country (estimated delivery time 2-8 days).

PAYMENT METHODS

We accept PayPal and COD ( cash on delivery ) as payments options.

ABOUT ORDERS

All orders placed take 1 to 3 business days to process before they are shipped. Please note: Business days excludes Sat/Sun & Public Holidays.

PRODUCT INFORMATION

Our T-shirts are made ​​entirely by us in limited edition. The T-shirts, themselves, are made in Romania, in a small tailor shop. Our T-shirts are designed in a longline, relaxed fit. They are made of 100% cotton and are printed with DuPont aqueous-based inks. If you want to enjoy your T-shirt for a long time, you have to follow the washing instructions:

– wash inside out, machine or hand wash cold, do not bleach, do not iron on print, do not dry clean